Please contact us
If you have any questions, please do not hesitate to contact us. This can be done via the contact form or the WhatsApp chat function. We aim to respond within 24 hours.
Please note that this may take longer on weekends.
FREQUENTLY ASKED QUESTIONS
Do you accept returns?
Yes, we accept returns that are reported within 14 days of receipt. Would you like some more information about returns? Please check the returns policy page.
When will I receive the Track & Trace?
You will receive an email with the track & trace once your order has been shipped.
How do I know if Kzbkicks is reliable?
We are a recognized company with 3000+ satisfied customers. We are also Chamber of Commerce registered and you can find us under Chamber of Commerce number 81865767
Why was my online order cancelled?
In some cases your order may have been cancelled. These are a few possible causes:
- We received an incorrect or incomplete shipping address that prevented us from processing your order.
- Your payment was not completed correctly. When paying afterwards, please note that you must first verify yourself with your Klarna/Riverty account.
- Unfortunately, the item you wanted to order was no longer in stock.
If you have any questions about your canceled order, please contact our customer service.